Premia Syndicate 1884

Lloyd's Brexit Part 7 Transfer Notice

Lloyd’s is proposing to transfer certain EEA insurance policies to Lloyd’s Brussels. The proposed transfer will not change terms and conditions of any policy, except that Lloyd’s Brussels will become the insurer and Data Controller in respect of the transferred policies.

Further information about the proposal (including whether it could affect your pre-transfer position), which policies are transferring, your rights and what you need to do can be found at https://www.lloyds.com/brexit-transfer

About Syndicate 1884

Syndicate 1884 is managed by Premia Managing Agency (“PMAL”). PMAL provides risk-transfer and run-off solutions for other Lloyd’s syndicates and capital providers. It is responsible for managing the run-off of Syndicate 1884 for the Year of Account 2018, following cessation of live market underwriting on 31 December 2018.

• For any underwriting enquiries regarding existing policies, please contact the Run-off Underwriting Team using the details in the contacts section below
• Any claims should be notified in the usual manner. The contact details for the Syndicate’s claims team are set out in the contacts section below
• For any enquiries about run-off solutions, please contact newenquiries@premiare.uk

Customer Service Standard for Syndicate 1884

The fair treatment of customers is a key part of the run-off strategy for Syndicate 1884.  As manager of the syndicate, PMA will ensure that claims and post-binding
Underwriting service levels to policyholders are maintained throughout the lifetime of each policy in line with Lloyd’s minimum standards and other regulatory requirements.

PMA will deliver a consistent and high quality claims service, recognising and understanding the varying needs of our customers across a broad range of
Underwriting classes and ensuring all claims are assessed in a fair and timely manner, all covered claims are settled promptly and in compliance with the regulatory environment.

Complaints

If you are not satisfied with the service received, the details of how to make a complaint are set out below:

First Instance

In the first instance please contact:

Julia Davis, Head of Compliance
julia.davis@premiare.uk
Tel: +44 020 3320 2247

Escalation

If you are not satisfied with your response, you can escalate your complaint by contacting:

intl.complaint.notifications@premiare.uk

Alternatively, you can write to us at:

Complaints
Premia Managing Agency
The Minster Building
21 Mincing Lane
London, EC3R 7AG

Key Contact Details for Syndicate 1884

For underwriting enquiries please contact:

Email – enquiries@syndicate1884.com
Telephone – +44 (0) 20 7767 2926

The underwriting enquiries box is monitored and serviced regularly by the Syndicate 1884 run-off team.

For claims enquiries please contact:

Paul Crockford, Head of Claims
paul.crockford@premiare.uk
+44 (0) 20 3320 8943

Cecilia Stevens, Senior Claims Adjuster
cecilia.stevens@premiare.uk
+44 (0) 20 3320 8841

Amy Summers, Claims Adjuster
amy.summers@premiare.uk
+44 (0) 20 7767 2950

For all other enquiries please contact enquiries@syndicate1884.com

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